Mc'D's catastophe!

Management “MCD”

I went into the fast food restaurant with a friend. We surveyed the employees (minimal lines, but it looked busy). You know those few McDonald restaurants that have friendly staff most of the time? Yeah, this wasn’t one of them. They looked sour, despite the fact that you would have to double their housed customers to call their work bustling. Now, I’m not saying that the employees were checking underneath their fingernails for dirt or picking their noses; just sayin’, it could have been worse.

We approached one of the ominously harassed-looking cashiers that we had picked earlier after analyzing each one and determining which looked least aggravated. We ordered. The hamburger bit was easy enough for them. Maybe they saw us coming! Oh, but wait, well-cooked UNSALTED fries!? If looks could kill…

Cashier lady calls over a more menacing, looking hair-netted lady, taller. She glares. “Well done, no sal?,” she asks in an exasperated and impatient Latin American accent. We fuss over the details of the order for a couple of seconds. She’s very impatient and very angry. Yikes.

I get my order and it honestly didn’t take much more time than it usually would have, which is so surprising to me. Order preparation was pretty standard, though communication was an issue. I had to repeat the order many times because they could not remember it for the life of them. They also weren’t coordinated very well. It felt as if I was going through a customer service rep on the phone for Comcast. Every time I get transferred, I have to re-explain my issue [order]. Customer service was terrible, but I definitely expected that.

As a consultant, I would recommend them to work on their customer service. Complications are unavoidable for special orders, especially in fast food places as popular as McDonald’s. If that is the case, I feel that better customer service will keep everyone happy.